In Germany & Austria & Europe (EEC):
Delivery
Free delivery for orders over €40.
We deliver your package using Chronopost International (express delivery) or DHL.
Our warehouse is located in France. Your package should reach your address within 3 days thanks to our free express delivery.
When your package leaves our warehouse, you'll be notified by email with a link to track your package.
You can track your package from your account and from emails sent along your package transit.
You will be notified in your preferred language by email at each step of your package's transit:
- Package given to the courier
- Package in transit
- Package arrived in your country
- Package out for delivery
- Package delivered
Returns
Returns are free within the 14 days after delivery.
You can easily create your return label from your account.
Chose the order you want to return and click "print my return label". A PDF with your return label will be downloaded to your computer.
Print it, pack your product as you received it (it should be ready to be sold to someone else eventually) and stick your label to the package.
We use UPS for return, you can drop your package at any UPS drop off point (find list HERE)
After your package has been received by our warehouse and inspected, you will be refunded within 7 days via your order payment method.
Switzerland :
Delivery
Delivery cost : 5€ ( due to customs fees)
We ship to you using Colissimo international (express delivery).
When your package leave our warehouse (located in Paris - FRANCE) you'll be notified by mail with a tracking link to follow your package.
If you have bought a product in stock your order will leave our warehouse under 48 h maximum, then it will take 4 days maximum to reach you.
To follow your package status in your account you should first create one (it is not mandatory for buying on our site) go to your account and create one with your orders email. Your order will be automatically added to your account.
Return
Return conditions are the same as Europe with UPS
Other countries:
Delivery cost : 30€ ( due to custom and shipping fees)
We ship to you using Colissimo international (express delivery).
When your package leave our warehouse (located in Paris - FRANCE) you'll be notified by mail with a tracking link to follow your package.
If you have bought a product in stock your order will leave our warehouse under 48 h maximum, then the shipping time depend on where you order from :
- Asia : 10 days
- America : 10 days
- Australia : 20 days
- Africa : 10 days
- Middle east : 10 days
To follow your package status in your account you should first create one (it is not mandatory for buying on our site) go to your account and create one with your orders email. Your order will be automatically added to your account.
Other countries :
Returns are not free.
Contact support at contact@cabaia.fr with your order number, we will indicate you how and where to ship your package. One your package is received you will be refunded within 7 days.